Please reach Grace at Grace@GraciousGroomer.com or by texting/calling (623) 505-5584 if you cannot find an answer to your question.
If you would like to wait in your car, there is a large park across from my house. Please do not block the front of my house if you choose to wait, in case other clients are dropping off or picking up.
For the safety of your pet, I do not allow pet parents to stay inside with their pets.
All times vary based on the pets needs and behavior.
All pets must be picked up within 30 minutes. A $20 late fee will apply, plus $1/min after 45 min.
I do not offer doggy daycare services, so long periods of time I cannot accommodate.
No, as of right now I only take small to medium breeds.
Debit/Credit cards
Cash
For the safety of your pet s/he will be kenneled after the grooming is complete and s/he is awaiting pick up.
I only allow Porch pickup/drop off. Please come to the front door and ring the doorbell when you arrive. If you would prefer, you can also text me when you arrive, and I can come out to your car and get your dog.
I do not open until 7:30am so if you are my first appointment of the day please wait until 7:30am.
If you have arrived early please wait until your appt time to not interrupt prior appts.
I allow 5 minutes for late arrivals. Please notify me if you will be arriving late. ALL late arrivals after 5 minutes will be automatically canceled and can reschedule. I do not allow exceptions to this as I do book back to back and I will not make another client wait. Late arrival reschedules will be subject to a 50% service charge and will have to wait for the next available spot.
Yes. Please allow 48 hours to cancel your pets appointment to avoid a 50% service fee charge.
No cancel, No shows will have to pay the 50% service charge for the missed appt and a 50% service charge deposit to rebook.
No, please call/text to reschedule your appointment.
No, but I would be happy to help you find a groomer who can accommodate your pets needs.
Aggressive pets will be sent home.
If your pet has fleas or is infested with ticks I do ask they be treated before their appointment. Infested pets will be sent home. I will remove mild ticks as needed.
Yes, I offer maternity grooming until 2 weeks before the due date.
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